…the services aren’t just for the injured. It’s for everyone. It’s resources. It’s information.
It’s a community. It’s networking. It’s a lot of things…”
For over 30 years, we have been committed to working with acquired brain injury (ABI) survivors and their families to address the challenges they face with dignity and respect.
We’re proud to have the experience needed to support people with moderate to severe ABI in the community and provide a promise of hope and a path forward after an ABI.
HIRO is unique in its ability to provide evidence-based, client and family centered ABI rehabilitation care in the community. We work with clients and their families to achieve goals that are meaningful for them throughout our continuum of care; from six residential care homes, to transitional living apartments and to community services including group as well as outreach. HIRO serves people from across Ontario through services in Hamilton, Burlington, Niagara, St. Catharines, Brant and Haldimand-Norfolk regions.
Each rehabilitation program is tailored to fit the needs of the client and supported by a network of clinical professionals, care workers, family, friends and community advocates who help facilitate transitions toward greater independence. Our goal is to help our clients realize their full and unique potential. We are a promise of hope after ABI.
Care over the years — the evolution of our agency’s name
Our Accountability Standards
Multi-Sector Service Accountability Agreement (M-SAA)
As a community health service provider, we are committed to ensuring governance and operations that support access to high quality rehabilitative services and coordinated health care in an effective and efficient manner. Please see the Multi-Sector Service Accountability Agreement for more detailed information.
HIRO is accredited with “Exemplary” standing by Accreditation Canada, demonstrating our commitment to the highest standards of quality in key areas including leadership, client care, medication management, infection prevention and control and health and safety.
Some HIRO premises use security cameras to ensure safety of clients and employees and the security of property.
French Language Standards
We guarantee French language services to be accessible and offered in an equivalent manner and in accordance with the requirements of the French Language Services Act.
Ontario Human Rights Code
We adhere to the Ontario Human Rights Code, providing equal treatment with respect to the occupancy of accommodation, without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or the receipt of public assistance.
We support the provision of services to persons with disabilities in a manner that respects dignity and independence, providing equal opportunities. We comply with all legislated requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and strive to ensure every client and employee is treated fairly. To provide accessibility feedback about our services, please download the Service and Accessibility Feedback Form and submit to email@example.com.
HIRO’s Accessibility Policy and Multi-Year Accessibility Plans are included here.