Every HIRO client begins their journey with a customized care program.
At HIRO, the foundation of person-centered care is a mutually beneficial partnership among clients, families and service providers. The design, delivery and evaluation of service is driven by the client and family’s needs and goals.
This approach is the foundation of all services and programs offered at HIRO. This personalized approach supports:
Improved access to safer care and services
Increased coordinated and comprehensive care
More efficient use of resources
Enhanced knowledge and skills
Improved client and caregiver satisfaction
Improved individual rehabilitation outcomes
Client and family centred care is considered a best practice and is recommended by thought-leaders as a service expectation for the clients and community we serve.
In addition, after a moderate to severe ABI, it’s widely recommended that family members actively engage in the client’s rehabilitation journey for improved outcomes.
Client, Mother of Client, Brother of Client/Board Member
That is why our ABI rehabilitation approach includes
Meeting cultural needs
Supporting families to stay together
Support for community re-integration
Implementation of these support strategies are individualized based on the needs of each family. We believe it is a major reason families report a high level of satisfaction with HIRO services.