The right to be engaged by the agency and staff in a courteous and respectful manner and to be free from psychological, physical, financial and other forms of abuse.
We thought after the hospital he had gone as far as he could. But we were wrong. HIRO has brought him to a level of independence and socialization we never thought possible.”
Whether the client has suffered a mild or catastrophic ABI and faces challenges such as chronic cognitive and/or physical impairments or struggles with mental health, our custom rehabilitation program is tailored to fit the needs of each individual we serve.
Reach your full potential
The client’s aspirations and needs are our priority when customizing a rehabilitation plan. Our goal is to help our clients realize their full and unique potential by focusing on skill building and functional goal attainment, which helps facilitate transition towards a higher level of independence, community reintegration and/or social reintegration.
As gains are reached, clients can access services throughout the continuum of care; such as:
Client Bill of Rights
In accordance with the Patient Declaration of Values for Ontario, every client of HIRO can expect the following:
The right to be engaged by the agency in a manner that promotes the client’s autonomy and respects his/her dignity and privacy.
The right to be engaged by the agency in a manner that recognizes the client’s individuality and diversity and responds to his/her needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
The right to information about the services provided to the client and who will be providing those services. The client can expect staff to be accountable for the delivery of services.
The right to refuse to consent to the provision of any service.
The right to make choices and informed decisions regarding the client’s care.
The right to participate in the assessment of the client’s abilities and the development of his/her service plan, the review of his/her progress, and the evaluation and revision of the service plan.
The right to raise concerns or recommend changes in connection with the services provided to the client and the policies and decisions that affect his/her interests to the agency or any other person without fear of interference, coercion, discrimination or reprisal.
The right to be informed of the laws, rules and policies affecting the operation of the agency and to be informed in writing of the procedures for initiating complaints about the agency.
The right to accessible services and safe environments.
Check out Why HIRO? for more information.